One of the most typical HP printer issues is when your print system stops responding. The issue can be caused due to various reasons. From faulty drivers to corrupt print jobs, anything can be the problem here. Also, an issue like “printer not responding” can cause a malfunction in your printer. So, if you are struggling to find a suitable answer to this issue, go through the guide. Find the resolving methods along with the causes to fix it.
What Does an HP Printer Not Printing Issue Mean?
One of the common questions that users have been asking is what causes my HP printer to malfunction. When experiencing a problem with your HP printer not printing, look for the causes mentioned below.
1. Incorrect Configuration in Windows 2. Missing or Outdated Printer Drivers 3. Connection Error (Wired/ Wi-Fi/ Ethernet) 4. The Fault is in Printer Itself 5. Corrupt System Files 6. Error in Printer Status
If you see this error message, you need to verify the problems mentioned above. Then, try to fix them using the solutions below.
Resolve the “Printer Won’t Print” or “Not Responding” Issue If your printer is not responding, select the issue and diagnose the problem with the given instructions accordingly.
Method 1: Check the HP Printer Status
● The first method you need to try is to verify the status of your printer. You must check if there are hardware obstructions blocking the print jobs. As you won’t be able to print, check for the cable or wireless connection status.
● Also, see if there are empty paper trays and have enough paper, ink, or toner. Sometimes, the printer can refuse to process due to the paper jam issue as well. So, check if there are any.
● Your printing might also be affected due to the defective cartridge. So, you need to replace it with a new and compatible one. After completing these steps, see if the HP printer is printing correctly. If not, you can try basic troubleshooting.
Method 2: Try Basic Troubleshooting
● If your HP printer stops functioning, there might be a connection error. In case the state of the connection between your print system and PC is troubled, the print jobs will refuse to process. Make sure that the cable you are using is connected to both devices. Check if the cables are damaged or incompatible. If it is, replace the cord with a compatible one. Verify if the wrong network configuration is processed.
● You can also try to restart the PC or printer as another method. You will have to turn it off and unplug the cords. After that, you will have to wait for a few minutes. Then, plug the power cord back in and start the print system. See if it is ready to print properly.
Method 3: Cancel Print Jobs Even though you are not familiar with the technical procedure, you can try this method. It can happen when you are sending print jobs to the print system back to back. It may refuse to print when the print jobs are stuck in a queue.
And if the problematic print job remains in the queue, it won’t let you print. In this case, clearing the print queue may ensure the newer print requests are successfully processed. Let's start!
1. First, tap Devices and Printers & under & Windows Control Panel.” 2. On your Windows 10, look for the Control Panel and open it. 3. Check the Printers section and right-click on your model. 4. After that, choose & See what's printing in the following section. 5. On the new window, open the “Printer” menu. 6. Now, click on “Open as Administrator” from the drop-down. 7. Next, launch the “Printer” menu again. 8. Select the “Cancel All Documents option. 9. Here, a new confirmation window will open. 10. Finally, select the Yes button. 11. In the end, clear all documents in the print queue.
Method 4: Set HP Printer as Default When your printer is not responding, it may be due to your print system not being selected as the default one. It is because your PC automatically detects the default printing device to assign the tasks. So, here is how to change the configuration:
1. Click the Window logo key and R to launch the Run box. 2. In this box, enter “control” and press Enter. 3. Now, the Control Panel button will open up. 4. In the following section, select the Devices and Printers option. 5. Navigate to the Printer section and right-click on your model. 6. Then, you have to click on Set as default printer. 7. Thereafter, you have to tap the Yes button when prompted. 8. Now that the process is complete, try to print.
Method 5: Repair System Files Your HP printer setup may not respond to the assigned print jobs due to operating system issues. In order to fix the system file problems, run an SFC scan. It is an in-built Windows feature that helps you scan the system files, including BSOD-related ones. Here is how to run the SFC scan:
1. Open the Windows search tab and enter cmd. 2. Then, right-click on the Command prompt. 3. Next, you have to tap the Run as Administrator option. 4. When prompted, press the Yes button. 5. In the following command prompt window, enter “sfc/ scannow.” 6. After that, click the Enter option. 7. The scan will take some time to replace the corrupt system files. 8. Once the scan finishes and completes the replacement, restart your devices. 9. Finally, print a document to see if the PC and printer are responsive.
These are the common fixes that can help you fix the issue within steps. However, if you are unsure of what is causing the problem, try to run the methods as per the operating system you are using.
Fix the HP Printer Not Printing Error on Windows or Mac
On your Windows or Mac PC, your print system appears offline and is not responding to the assigned print jobs. Also, you are not sure what the main problem is or how to get it fixed. In these cases, simply try the solutions mentioned below according to the OS.
On macOS: Run Diagnose Fix
Here, you will need to find and run the Diagnose & Fix in the HP Smart app.
1. Start by launching the HP Smart app and run Diagnose & Fix. 2. Go to the top menu bar and tap on Printers. 3. Then, tap on your printer name and click Diagnose & Fix. 4. After that, click the Start button. 5. Ensure not to close the HP Smart while the “troubleshooter” is in operation. 6. Fix the problem with the given steps if there are any issues found.
On Windows: Run HP Print and Scan Doctor For your Windows PC, you can use the HP Print and Scan Doctor tool. Here is how to do it:
1. First of all, load the main tray with paper. 2. Then, power up your printer model. 3. Next, download the HP Print and Scan Doctor. 4. Thereafter, install and open the tool by following the prompts. 5. On your Welcome screen, tap Start to choose your print system. 6. Now, run the diagnostic to find the issues. 7. In case you do not find a printing device, tap “My Product is Not Listed.” 8. Lastly, follow the instructions to fix the connection problem.
Even after applying these resolving methods, if you cannot get the printer to print documents, connect with our support service.
FAQs
Question: Why is My HP printer connected yet not printing? Answer: If you are working with a USB printer, check if the cable is damaged. And make sure that it is connected to all the connected devices. If you are using a wireless printer, check the SSID name and password. See if all the connected devices are using the same network.
Question: How should I diagnose the HP printer issues? Answer: You can run the HP Smart app and find the issues to fix them easily. You can use it to find problems in your Windows PC and get back with the printing. Also, another option is to use the “Run Diagnose & Fix” tool on your Windows or Mac device.
Question: Why is my HP printer not printing properly? Answer: To fix this problem, check if the correct ink or toner cartridges are installed. Then, check out if your print system has enough ink and toner. If the LEDs are blinking on the Control Panel, fix the errors before sending the print jobs. In the end, restart your router, printing device, and PC.
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